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Chapter 11 - Language
This chapter describes how you should use language in your product. Although the Macintosh interface uses graphics as the primary means of user-computer interaction, much of the user interface still involves text of some kind--names in buttons, labels for checkboxes and radio buttons, messages in dialog boxes, online help systems, and manuals. Consistency in the use of language helps users easily learn to use the Macintosh.
In certain situations, the computer displays textual messages to describe a particular situation or ask the user for a specific decision. This chapter provides guidance on how to construct these messages in language that users understand. This chapter also contains information on how to write balloon help and how to construct a useful online help system for your application.
This chapter presents guidelines for using language clearly, consistently, and concisely throughout every aspect of your product, ranging from the user interface to paper documentation. Any time words are involved in your product, the design team should include a skilled writer who is responsible for not only the documentation but also the use of language on the screen.
Chapter Contents
- Style
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- Terminology
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- Developer Terms and User Terms
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- Terms That Are Often Misused
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- Click
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- Checkbox
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- Document
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- File
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- Utility Window
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- Labels for Interface Elements
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- Dialog Box Messages
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- User Documentation
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- Online Help Systems
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- Provide Concurrent Help
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- Provide Multiple Levels of Help
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- Assist Users by Answering Their Questions
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- Keep the Help System Simple
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- Design Online Help as an Interactive Coach
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- Balloon Help
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- When to Use a Help Balloon
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- How to Write a Balloon
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- Wording for Specific Balloon Types
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- Buttons With Words
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- Menu Titles
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- Menu Items
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- Radio Buttons
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- Checkboxes
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- Groups of Checkboxes or Radio Buttons
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- Tools in Palettes
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- Window Parts
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- Modal Dialog Box on the Screen
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- Icons
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- Text Entry Boxes
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